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FAQ

Answers to the most common questions you may have.
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FAQ


CAN YOU HELP ME SELECT THE CORRECT WEBSITE PACKAGE FOR MY PILATES STUDIO?

Absolutely. We would be happy to discuss your business needs and the right solution for your pilates studio.
You can book a free 30 minute assessment with us here.


CAN I USE MY OWN DOMAIN NAME WITH MY NEW WEBSITE?

Yes. We will help configure your domain settings to point it to your new website. If you don’t already have a domain name, we can help you purchase one for your new site. We can help you navigate the process step by step.


DOES MY NEW WEBSITE INCLUDE A WEB HOSTING PACKAGE?

Yes. Your new pilates website comes with web hosting. You never have to touch the technical stuff. We setup everything and have you up and running from day one.


WHAT ARE WEB HOSTING PLANS?

Every website needs to be hosted somewhere. Your new website will require a web hosting plan before it is launched. Details on the web hosting plans and fees for each of our website pacpages can be found here.


DOES MY WEBSITE PACKAGE INCLUDE EMAIL ACCOUNTS?

Yes. Your website package includes email accounts. Let us know what accounts you need and we take care of the rest. Email is accessed through a web mail interface.


WHAT ARE THE NEXT STEPS AFTER I PLACE MY WEBSITE ORDER?

We will be in touch within 24 hours to confirm your website order. We will then send you a welcome package and an invoice for the initial project deposit which you can pay electronically online. You will then be given access to your client portal and an initial needs assessment questionnaire will be waiting there for you to complete. We will also provide you with a project timeline, milestones, and estimated launch date for your new site.


HOW LONG DOES IT TAKE TO GET MY WEBSITE?

Most of our client’s websites are launched in 2 - 4 weeks. This can vary depending on how fast we receive feedback and design approvals from you and the business goals of your pilates studio.


CAN I UPGRADE BETWEEN WEBHOSTING PLANS?

Yes. You can upgrade at anytime as your studio and business needs grow. Get in touch and we can recommend the proper solution for your pilates studio.


WHAT ARE THE WEBHOSTING PLANS?

Your new website will require a webhosting plan before it is launched. Details on the webhosting plans and fees for each of our website packages can be found here.


DO YOU OFFER REFUNDS?

We offer a partial refund on website project fees should you decide to cancel your website project before your new website is launched. Details on our refund policy can be found here.

WHAT IS YOUR CANCELLATION POLICY?

There are no long term webhosting contracts to sign! You simply pay your webhosting fees month to month and may cancel at anytime with 30 days written notice sent to us via email. Details on our cancellation policy can be found here.